Case Study: local county government achieves efficient cloud technology adoption with Eagle Hill Consulting

Local County Government streamlines $6 billion property tax operations with Eagle Hill Consulting

The Local County Government faced a significant challenge in modernizing its antiquated 1970s-era property tax system to keep pace with a major real estate boom. The outdated system could not handle the county's growth or provide adequate service. To address this, they engaged Eagle Hill Consulting for its change management and technology enablement services to adopt a new, streamlined cloud-based platform.

Eagle Hill Consulting implemented a structured technology adoption strategy, combining traditional and Agile change management to guide employees through the transition. This approach was adapted to overcome new challenges presented by the COVID-19 pandemic. The solution successfully resulted in the adoption of the new system, which significantly improved operational efficiency and interdepartmental collaboration. Eagle Hill's efforts provided the county with a single system of record, reduced manual data entry, and created an adaptable platform for future legislative updates.