Case Study: King County Metro strengthens emergency preparedness with Eagle Hill Consulting

King County Metro strengthens emergency management with Eagle Hill Consulting, delivering 17 recommendations

King County Metro, one of the largest transit agencies in the US, needed to evaluate and strengthen its security and emergency management program to improve operations and prepare for future growth. The agency partnered with Eagle Hill Consulting to conduct a data-driven program evaluation to identify strengths and areas for improvement, align with best practices, and right-size workloads.

Eagle Hill Consulting implemented a solution involving extensive data analysis, stakeholder interviews, and a comprehensive review of capabilities using a recognized framework. This resulted in 17 tailored recommendations and action plans. Eagle Hill continues to work with King County Metro to implement these recommendations, strengthening emergency preparedness for the system's hundreds of thousands of daily riders.

King County Metro