Case Study: Department of Health and Human Services streamlines hiring and strengthens recruitment with Eagle Hill Consulting

HHS builds an enterprise recruitment office in 3.5 months with Eagle Hill Consulting

The Department of Health and Human Services (HHS) faced the challenge of streamlining its fragmented hiring process across more than two dozen operating divisions to attract top talent and achieve its goal of becoming a best place to work. With a rapidly aging workforce and a need for tech skills, HHS engaged Eagle Hill Consulting to design an Enterprise Recruitment Program Office (ERPO) within a tight 3.5-month timeframe and with limited funding.

Eagle Hill implemented the solution by conducting extensive stakeholder interviews and surveys to understand pain points, benchmarking against leading organizations, and delivering a function-centered ERPO design for clarity and scalability. The vendor provided actionable recommendations that included quick-win solutions to spur fast results. HHS successfully moved the design into implementation, with the client praising Eagle Hill for delivering a high-quality project within the ambitious timeframe, calling the achievement "herculean."

Department of Health and Human Services (hhs)