Case Study: General Services Administration achieves a successful workforce consolidation with Eagle Hill Consulting change management

GSA consolidates 6,000 employees with Eagle Hill Consulting

The General Services Administration (GSA) faced the monumental challenge of consolidating 6,000 employees from four offices into a single location, requiring a significant cultural shift to a more mobile and collaborative way of working. Facing employee resistance and logistical hurdles, GSA enlisted Eagle Hill Consulting for change management services to steer this transformation and create its envisioned "workforce of the future."

Eagle Hill Consulting implemented a structured change strategy that included an employee readiness toolkit with web-based modules and a 100-person Transformation Champions Change Network to facilitate two-way communication. This approach equipped leaders with the right tools and successfully instilled a culture of collaboration and technological adeptness, allowing GSA to consolidate its workforce and achieve long-term success through organizational change.

General Services Administration (gsa)