Case Study: a federal regulatory agency improves IT change readiness with Eagle Hill Consulting

Federal Regulatory Agency conducts 93 stakeholder interviews to boost IT change readiness with Eagle Hill Consulting

A federal regulatory agency faced significant adoption challenges and employee dissatisfaction after piloting a new workflow system. With a major investment at stake, the agency lacked the data-driven insight to understand its IT change readiness and the root causes of these problems. They selected Eagle Hill Consulting to conduct a change readiness assessment to address these issues.

Eagle Hill Consulting implemented a comprehensive assessment that included surveys and interviews to evaluate the agency's readiness across five key change management levers. The solution provided the agency with a detailed report, a change maturity model, and specific recommendations. Eagle Hill's work gave decision-makers a clear path forward for successful system implementation and built the foundation for the agency's long-term tech change capacity.