Case Study: a federal government HR office improves organizational design and service continuity with Eagle Hill Consulting

Federal Government retools HR in 7 weeks with Eagle Hill Consulting

The Human Resources Office (HRO) of a federal government program faced high staff turnover and an unclear organizational structure, which hindered its ability to serve its customers and employees. To address these structural challenges, the HRO engaged Eagle Hill Consulting for its organizational design services.

Eagle Hill Consulting implemented a three-phase approach to assess the current state and recommend new structural designs. The solution included proposals for a clearer hierarchy, cross-training to create role generalists, and the formation of core service teams. Eagle Hill delivered these highly regarded results within a tight seven-week timeframe, positioning the HRO for future success with a more effective design and additional recommendations for process improvement.