Case Study: a federal government agency achieves faster task tracking and improved transparency with Eagle Hill Consulting workflow automation

Federal Government boosts process completion notifications by up to 50% with Eagle Hill Consulting

Eagle Hill Consulting partnered with a federal government agency that faced significant operational challenges due to its outdated knowledge management systems. The primary office overseeing enterprise services lacked transparency, could not differentiate simple from complex tasks, and had no reliable information on workflow bottlenecks. This posed serious risks, including lost requests and significantly delayed benefits distribution.

Eagle Hill implemented its workflow automation solution, designing and building a centralized task tracking system called eSwitchboard 2.0. The solution unified ten offices' tasks into one automated workflow, providing faster process completion notifications and tracking over 20 performance metrics. As a result, Eagle Hill delivered a system that allows the client instant and accurate access to critical information, eliminating the risk of delayed tasks resulting in critical mistakes.