Case Study: Federal Emergency Management Agency builds a mission-ready workforce with Eagle Hill Consulting

Federal Emergency Management Agency builds a mission-ready workforce with Eagle Hill Consulting

The Federal Emergency Management Agency faced rising burnout and retention challenges among its 15,000-member disaster workforce due to increasing operational demands and unpredictable deployments. To address this, the agency partnered with Eagle Hill Consulting to undertake an operating model transformation, shifting from a mission-first to a people-first approach to workforce readiness.

Eagle Hill Consulting designed and implemented the agency's first-ever workforce readiness operating model, which included new structured practices for recruitment, development, deployment, and support. This solution led to lasting cultural and operational changes, significantly improving workforce resilience. The new model was deeply embedded into the agency's daily operations, resulting in initiatives that improved readiness and ensured a high level of understanding of the new model among reservists.

Federal Emergency Management Agency