Case Study: CBP achieves a successful workforce transition with Eagle Hill Consulting

CBP triples workforce and earns Mission Integration Award with Eagle Hill Consulting

The U.S. Customs and Border Protection (CBP) faced a significant organizational challenge when its Facilities Management and Engineering’s Border Patrol Facilities and Tactical Infrastructure Program Management Office (BPFTI PMO) had to triple its workforce and assume new management tasks. This rapid growth and integration of new teams, roles, and geographic locations posed a substantial risk to employee morale and retention. To navigate this complex transition, CBP engaged Eagle Hill Consulting for its change management and program management services.

Eagle Hill Consulting implemented a strategic change management plan that included a tailored communication strategy for a diverse workforce and established a Roles and Responsibilities Integrated Project Team to harmonize the merging of different job functions. The vendor also guided the review and standardization of four key operational processes. The effort was highly successful, resulting in the BPFTI PMO receiving the Commissioner’s Mission Integration Award. Eagle Hill's solution not only facilitated a seamless immediate transition but also established a new precedent for operational excellence within the organization.

CBP