Case Study: CBP improves telework efficiency with Eagle Hill Consulting's program and project management services

CBP streamlines 1,000+ monthly service requests with Eagle Hill Consulting

The customer, U.S. Customs and Border Protection (CBP), faced the challenge of establishing a sustainable and flexible telework program to reduce costs and increase productivity. To optimize their hybrid work environment, CBP incorporated Eagle Hill Consulting's expert program and project management services.

Eagle Hill Consulting implemented a solution that included streamlining customer service with an automated Help Desk, documenting processes in an online handbook, and enhancing digital communication strategies. The results empowered CBP to dramatically improve user experience, increase transparency in service request tracking, and build robust relationships with stakeholders, leaving the agency well-prepared to sustain a leading mobile workforce environment.

CBP