Case Study: a health insurer achieves smoother cloud claims migration with Eagle Hill Consulting

a health insurer supports 350 employees and 200 customers in cloud migration with Eagle Hill Consulting

A health insurer faced the significant challenge of migrating from a 20-year-old claims system to a new cloud-based platform. This complex shift impacted over 350 employees, 50 internal teams, external partners, and 200 large-group customers, with no room for error. With limited resources, the insurer engaged Eagle Hill Consulting to develop a comprehensive technology change management plan to optimize stakeholder adoption and minimize business disruptions.

Eagle Hill Consulting implemented a tailored stakeholder change management strategy. Their solution included conducting a detailed impact analysis, prioritizing customer outreach with a tiered approach, and executing a robust communications plan via an intranet hub. They supported business readiness through targeted training and tracked KPIs for continuous improvement. This approach equipped the insurer's program lead with the tools to independently guide the transition, maximizing ROI and safeguarding the business by ensuring a smooth cloud adoption.