Case Study: Harwood Place streamlines maintenance and completes 6,500+ work orders in a year with Eagle CMMS' Equipsoft

Transforming Maintenance Department at Harwood Place

Harwood Place, a 330,000 sq. ft. retirement and assisted living community in Wauwatosa, WI, faced chronic maintenance breakdowns, resident complaints, and no preventive maintenance program when Neal Manske took over as maintenance manager. The three-person team was relying on a whiteboard and note cards, with no organized way to track work, costs, or service history—resulting in unserviced equipment and major failures.

Harwood implemented Equipsoft, a web-based CMMS recommended by Eagle, with accurate data entry and an affordable annual license. The system enabled real-time work order dispatch and closeout, preventive maintenance scheduling, inventory and vendor tracking, billing integration, and customizable reporting. In the first year they completed over 6,500 work orders (63% demand), improved crew efficiency and planning, reduced expensive repairs—especially on apartment heat pumps—and gained permanent asset history for better budgeting and longer asset life.

Harwood Place

Neal Manske

Maintenance Manager