Case Study: Sam’s Mechanical achieves faster service and reduced customer downtime with Eagle Business Software

Reduces Customer Downtime With Full Forklift Service

Sam's Mechanical is a full-service forklift company in Gap, PA that supports sales, rental, repair and on-site service for customers across Lancaster and Chester Counties. Many customers are small businesses without backup equipment, so Sam's Mechanical needed faster response times and tighter inventory and service tracking; they have used EBMS (Eagle Business Management Software) from Eagle Business Software since 2004 to meet those demands.

Eagle Business Software’s EBMS serializes every piece of equipment, tracks parts and van inventories, manages rentals and labor, and ties service records into accounting and payroll. This integrated solution gives Sam's Mechanical real-time visibility, faster parts fulfillment (including barcode scanning for quicker work-order parts pulls), more accurate costing on trade-ins and refurbishments, and the ability to deliver rental equipment quickly—reducing customer downtime and supporting growth into a larger facility.

Sam's Mechanical

Ken H

Sam's Mechanical