Case Study: Cocalico Plumbing and Heating achieves real-time field visibility and streamlined service & billing with Eagle Business Software

Cocalico Plumbing and Heating - Customer Case Study

Cocalico Plumbing and Heating, a residential-focused HVAC and plumbing firm in Denver, PA, needed better field communication, accurate time tracking, faster billing, and clearer inventory visibility to support technicians who often make 4–6 stops per day. To address this, the company has used Eagle Business Software’s EBMS since 2004, relying on features like the MyTime app, tasks and work order management, and integrated vendor catalogs.

Eagle Business Software implemented an automated service call workflow in EBMS so technicians clock in onsite, record time and parts, complete work orders, and bill customers before leaving—automatically updating time cards, invoices, and sales. The result for Cocalico Plumbing and Heating is real-time scheduling visibility for dispatchers, elimination of end-of-day data entry, more accurate travel and job time, faster billing on site, and instant access to unlimited service history and current vendor pricing.

Cocalico Plumbing and Heating

James Moyer

Cocalico Plumbing and Heating