Case Study: Leading American Corporation Company achieves faster partner payments and reduced fraud with e2open Rewards & Funds Management

Transforming Rewards and Funds Management with Innovative Solutions

Founded in 1906 in Rochester, New York, this global printing and document-services company—best known for inventing the photocopier and laser printer—sells print and digital products in more than 160 countries. For years it ran e2open Channel Data Management and Incentives & Rebates alongside legacy Birch applications to manage EMEA channel development funds and end‑user promotions, but after e2open’s 2017 acquisitions the older systems faced eventual retirement and lacked the new capabilities needed to maintain agility and reduce operational risk.

In 2020 the company migrated its EMEA programs to the cloud-based e2open Rewards and Funds Management application, adding real-time banking validation and payments, serial-number claim validation, improved reporting, multilingual promotions under a single URL, and simplified claims workflows. The move created a single modern environment, sped up payments, reduced fraud risk, increased fund utilization, improved user experience and performance, and cut promotion setup time from two weeks to two days—prompting users to recommend extending the solution to other regions.