Case Study: Covetrus achieves streamlined parcel operations and 3,000 labor hours saved with e2open Global Parcel

Streamline Global Parcel Operations for Efficiency and Cost Savings

Covetrus, a global animal health technology and services provider operating in 19 countries and serving over 100,000 veterinary professionals, faced growing complexity in its Prescription Management business. The logistics team struggled with fragmented inventory and multi-channel fulfillment, inefficient manual carrier selection, limited shipment visibility, and an inability to track KPIs—issues that increased costs and harmed delivery performance and customer satisfaction.

To address this, Covetrus partnered with e2open to deploy the cloud-based e2open Global Parcel platform, connecting to 200+ carriers, automating routing, rate shopping, label generation, tracking, customs compliance, and business intelligence. The rollout standardized carrier selection and business rules, cut shipping costs, saved 3,000 labor hours in the first year, improved on-time delivery and customer satisfaction, and gave the company real-time visibility and proactive control over parcel operations.

Covetrus