Case Study: Premium Paint and Coatings Company achieves $2.7M annual cash recovery and streamlined customs compliance with e2open

Premium Paint and Coatings Company Saves Millions in Preferential Duties

A North American premium paint and coatings manufacturer that sells exclusively through thousands of independent U.S. and Canadian retailers faced recurring customs delays and high costs because supplier documentation was inconsistent and trade processes were manual. The company frequently paid duties up front and spent up to 12 months reclaiming them (impacting cash flow by as much as $3M annually), creating operational bottlenecks and risking customer satisfaction.

The company implemented e2open’s global trade management suite — including Export Management, Trade Agreements and Global Knowledge — to centralize data, automate compliance checks and collaborate with suppliers. Automated qualification, AI-driven supplier solicitations and integrated document generation sped border crossings, reduced compliance risk and improved margins, freeing an estimated $2.7M in annual cash and increasing supply chain agility and customer satisfaction.