Case Study: Global Logistics and Transportation Service Provider closes more business and scales globally with e2open Transportation Management

Logistics Provider Closes More Business, Develops Stronger Customer Relationship

A global logistics and transportation service provider for the chemical and process industries, with nearly 300 employees and offices in the U.S. and Belgium serving clients like Procter & Gamble and BASF, needed to scale international operations but was hampered by a manual, non‑scalable contract and pricing process. The company sought automation that would speed quoting, centralize contract management, and let customers compare full bottom‑line rates across routes and service contracts without expert help.

The company implemented E2open’s Transportation Management application and integrated it with its branded platform via an XML API, using a rules engine to create “calculable contracts,” automate quotes, manage tariffs and compare routing options and total costs. As a result it now handles more customers and requests without adding staff, delivers faster, more accurate and differentiated rate proposals, captures higher margins through markups and fees, improves customer satisfaction, and supports ongoing international growth with better analytics.