Case Study: Leading Illinois-based publicly-traded company achieves backlog visibility and accurate revenue recognition with e2open

Leading Illinois-based And Publicly-traded Company - Customer Case Study

The Leading Illinois-based and publicly-traded company, a manufacturer of marking, tracking, and computer printing technologies, faced a backlog visibility problem when pandemic-related supply shortages left distributors ordering accessories without enough printers to install. Using e2open Channel Data Management, the company lacked a clear view of order backlog, creating concerns about excess inventory, high returns, product deactivation, revenue recognition, and supply planning.

e2open extended Channel Data Management to capture and validate backlog data with templates, partner-specific rules, user interfaces, compliance scoring, and self-serve analytics. The result was a consolidated view of backlog, sell-in, sell-out, and open orders, giving the company a single source of truth to improve revenue recognition, inventory optimization, order allocation, and demand planning while flagging discrepancies more effectively.