Case Study: Belk achieves fast, cost-effective ship-from-store eCommerce fulfillment with e2open Global Parcel

How Belk Used Ship-From-Store to Thrive During the Pandemic as eCommerce Orders Surged

Belk, Inc., a U.S. department store chain, needed to scale fulfillment as e-commerce demand grew. The retailer aimed to shift more online orders from distribution centers to stores but faced limited carrier selection, complex rate shopping and carrier capacity constraints that were magnified as parcel volumes surged.

Using e2open’s Logistyx TME (Global Parcel), Belk enabled multi-carrier rate shopping, label generation, real-time tracking and access to 550+ carrier integrations so stores could act as mini distribution centers without major process changes. The solution sped up nationwide shipping from 291 stores, improved ship‑from‑store efficiency and organization, reduced transportation costs, and provided the agility to handle the pandemic-driven spike in online orders.

Belk