Case Study: Global Logistics Provider achieves FMC-compliant contract automation, improved margins and cost predictability with e2open

Global Logistics Provider Improves Service Levels, Compliance and Margins

A global logistics service provider with more than 100 locations in 60 countries and over 7,000 logistics professionals needed to manage thousands of complex shipper and carrier contracts subject to frequent regulatory changes (notably FMC rules). Its existing mix of third-party and homegrown tools — including a niche ocean contract vendor — couldn’t keep up with constant amendments, required costly manual updates on a time-and‑materials basis, and lacked reliable ERP alignment, causing cost variability and margin risk.

The LSP implemented e2open Bookings as a single, ISO 9001–aligned platform to automate contract publishing and price management with daily regulatory updates and ERP integration. The subscription model removed transaction cost variability, produced FMC‑compliant, dynamically updated contracts, and created a centralized digital twin of contracts—improving pricing accuracy and margins while scaling to process 100+ carrier contracts and roughly 8,000 amendments annually; the company is expanding the partnership into other supply‑chain areas.