Case Study: GEODIS achieves end-to-end global parcel visibility and doubles throughput to 5M shipments/year with e2open Logistics Visibility

GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers

GEODIS, a top-ranked global logistics provider handling millions of cross-border e‑commerce parcels annually, faced rising customer expectations and operational strain from a third‑party tracking system that was unstable, highly customized, and required frequent manual updates and IT intervention. The Control Tower team needed a faster, more agile solution to provide parcel-level visibility, dynamically orchestrate workflows across modes and trade lanes, and meet strict service‑level agreements ahead of the critical peak shipping season.

GEODIS implemented e2open Logistics Visibility, streamlining processes and using configurable workflow orchestration to replace the legacy solution. The rollout delivered immediate gains—improved tracking of ~2.5 million international parcels per year, 600,000 parcels handled in a peak month, and growth to 5 million parcels annually within 10 months—while reducing trade‑lane enablement from one month to one day, freeing IT from carrier onboarding, eliminating manual data fixes, and cutting consolidated shipment processing time by 35%.

Geodis