Case Study: Etihad Cargo achieves automated cargo screening and reduced compliance risk with e2open

Etihad Cargo Enhances Export Control and Regulatory Compliance

Etihad Cargo, the airfreight arm of Etihad Airways, handles a fast-growing, global mix of commercial and sensitive shipments—from pharmaceuticals and luxury goods to live animals—creating complex compliance and security challenges. Reliant on manual, ad hoc screening, the carrier faced heightened risk of regulatory violations, labor-intensive processes and potential reputational and financial exposure as trade rules and sanctions continually evolved.

To address this, Etihad implemented e2open’s Export Management and Global Knowledge solutions, using AI/NLP-driven screening, a configurable risk matrix and daily-updated trade content to automate manifest and air waybill checks against hundreds of restricted-party and regulatory lists. The result: fewer false positives and manual checks, standardized compliance across the organization, reduced screening time and costs, avoidance of fines and reputational risk, and faster, more reliable shipments that support growth and improve customer service.

Etihad Cargo

Andre Blech

Director of Operations and Delivery