Case Study: Large Manufacturing Company achieves automated customs filing, improved compliance and cost savings with e2open Customs Filing

Enhancing Global Competitiveness with Automated Customs Filing

A global manufacturer founded in the 1920s with operations in 20+ countries and products across 100+ categories struggled with fragmented, outdated customs processes after acquiring diverse brands. Heavy reliance on multiple third‑party brokers, manual data entry, poor visibility, and complex local regulations led to costly delays, higher error and audit risk, and limited ability to respond quickly to regulatory changes.

The company implemented e2open Customs Filing and Global Knowledge to automate and consolidate declarations, enable self‑filing in 28+ countries, and connect directly with customs authorities via a single integrated platform. After training and rollout, the solution reduced filing errors and compliance risk, delivered real‑time visibility into declarations, cut broker and operational costs, and improved overall efficiency and agility in its cross‑border trade.