Case Study: Global Logistics Service Provider achieves 50% reduction in customs filing costs and 99% filing accuracy with e2open Customs Management-Global

Drive Better Compliance and Lower Costs with a Single Customs Platform

A global logistics service provider with more than 200,000 employees operating in over 200 countries and handling 15 million European shipments annually faced fragmented, country-specific customs systems after years of acquisitions. The patchwork setup drove up operational costs, caused low visibility, frequent filing errors, delays and penalties, and made it difficult to comply with new EU rules—prompting a need for a single, UCC-compliant platform that supports multiple countries, languages, transport modes and customs regimes.

The company implemented e2open’s Customs Management‑Global and Global Knowledge to automate and standardize filings across 28 European countries, support ICS2 and NCTS requirements, provide real‑time visibility, and eliminate costly intermediaries. As a result, customs operational costs fell by 50%, filing accuracy rose to 99%, compliance performance improved ~30%, customer satisfaction increased 20%, and audits, penalties and manual tasks were dramatically reduced.