Case Study: Dimension Data Streamlines Global Financial Close and CRM Integration with Intacct from E2B Teknologies

In Search Of Multi-Entity Support And Crm Integration

Dimension Data Solutions, a member of the NTT Group, faced challenges managing its expanding international operations with its previous NetSuite system. The single-entity setup and lack of integration with its Salesforce CRM created inefficiencies, while complex revenue recognition was managed through error-prone manual spreadsheets. This prompted the company to seek a new solution from vendor e2b Teknologies, ultimately implementing the Intacct financial management system.

The solution from e2b Teknologies provided a multi-entity, cloud-based ERP with deep CRM integration. This allowed Dimension Data to automate revenue recognition and intercompany transactions, eliminating manual processes. The results were significant: the financial close and consolidation process was shortened from weeks to days, financial controls were improved, and the company expects to avoid hiring two to three full-time staff due to increased efficiency.

Dimension Data

Bryant Tolles

Senior Director of Finance and Accounting