Case Study: Loudon Utilities improves customer service and safety with E Source’s advanced metering infrastructure implementation

Loudon Utilities cuts customer complaints by 5% with E Source

Loudon Utilities, a multicommodity utility in Tennessee, faced challenges in managing over 20,000 aging gas, water, and electric meters. These meters were difficult to access and maintain, leading to high operational costs and a poor customer experience. The utility partnered with E Source to plan and implement a comprehensive Advanced Metering Infrastructure (AMI) upgrade to modernize its systems.

E Source managed the entire AMI implementation for Loudon Utilities, leading the procurement process and helping install new smart meters and systems. The results included a 5% decrease in customer complaints, a reduced carbon footprint, and vastly improved outage response times. The system also proved its value by preventing a potential house fire after a smart meter detected excessive heat, showcasing a critical safety benefit.

Loudon Utilities