Case Study: City of Roseville achieves a seamless CIS transformation with E Source

City of Roseville avoids go-live issues with E Source through rigorous CIS performance testing

The City of Roseville, a municipal utility, struggled with an outdated and slow customer information system (CIS) that prevented it from meeting customer expectations for quick and efficient service. To address this challenge, the city partnered with vendor E Source for a comprehensive CIS transformation.

E Source guided the City of Roseville through the entire implementation process, including a needs assessment, vendor selection, and rigorous automated performance testing. This support ensured a seamless go-live and provided the utility with valuable methodologies for future projects. The results were a successfully launched system and the discovery of critical performance issues before they affected customers. The City of Roseville now incorporates the tools and processes from E Source into its daily operations and other projects.

City of Roseville