Case Study: Spitishop boosts customer engagement and Facebook contest results with e-satisfaction.com

E-satisfaction A communication channel with customers

Spitishop, a home linens retailer with more than 30 years of experience, wanted to better understand customer sentiment and improve customer happiness while also supporting a Facebook contest aimed at growing Instagram followers and expanding its email database. It worked with e-satisfaction.com and its Customer Feedback Automation tool to turn customer feedback into a communication channel.

e-satisfaction.com activated embedded posts after checkout and in after-sales questionnaires, showing the Facebook contest content to customers and strengthening the campaign’s reach. The effort produced 20,000 shares, 105,325 new Facebook fans, and 1,785 new Instagram followers, while also helping Spitishop gather insights for targeted marketing campaigns and increase overall customer engagement.

Spitishop

Mpezioulas Themis

Spitishop