Case Study: Montgomery County, Ohio achieves faster, digital plan review with e-PlanSoft e-PlanREVIEW

Montgomery County, Ohio cuts permit reviews to 5 days with e-PlanSoft

Montgomery County, Ohio faced significant inefficiencies with a cumbersome paper-based plan review system. This process caused delays of several weeks, logistical headaches from physically distributing multiple plan sets, and difficulties in coordinating with external reviewers like fire departments. The county sought a digital solution to modernize its operations and improve service delivery, ultimately selecting the e-PlanREVIEW® platform from vendor e-PlanSoft.

By implementing e-PlanSoft's solution, integrated with Accela for permitting, the county transformed its workflow. The digital system enabled real-time collaboration with fire departments and external examiners, drastically improving turnaround times to 5 days for residential and 10-14 days for commercial reviews. The results for Montgomery County included processing approximately 7,000 permits per year more efficiently, repurposing office space, and enhancing applicant satisfaction through fully online submissions. e-PlanSoft's responsive customer support was also noted as a key benefit in ensuring the success of this digital transformation.

Montgomery County, Ohio