Case Study: Battle Creek modernizes plan review and speeds permitting with e-PlanSoft

Battle Creek accelerates plan reviews to 48 hours with e-PlanSoft

The City of Battle Creek, Michigan, needed to modernize its cumbersome paper-based plan review and permitting process. After an initial attempt with another digital system resulted in poor support and training issues, the city turned to the vendor e-PlanSoft for its electronic plan review solution.

e-PlanSoft implemented its system, which provided seamless integration and reliable, responsive support. The solution enabled digital markups on large screens, color-coded multi-reviewer collaboration, and a fully online application process. This resulted in dramatically improved efficiency, with residential permit turnaround times as short as 48 hours and high community satisfaction. Battle Creek now processes approximately 3,500 permits annually, representing close to $80 million in construction value.