Case Study: Marubeni Corporation improves equipment sales, service, and rental operations with e-Emphasys ERP

Using E-emphasys ERP to Improve Equipment Sales, Service and Rental Operations

Marubeni Corporation, a global trading company with construction and mining equipment distributors across four continents, was struggling with outdated dealership software that was not designed for its industry. The company needed a more advanced ERP system from e-Emphasys to standardize dealer processes, improve reporting, and better support operations at both regional and corporate levels.

e-Emphasys implemented its ERP platform for Marubeni’s Makomex operations, including Process Modeler, Advanced Parts Planning, BI reporting, and SmartCall functionality. The solution helped standardize best practices, reduce parts obsolescence, automate reporting, and improve customer service, with reported benefits including same-day month-end closing, real-time financial visibility across branches, and faster report generation for regional teams.

Marubeni Corporation

Susumu Wakamori

Chairman