Case Study: The G.W. Van Keppel Company boosts service revenue with e-Emphasys ERP

The G.W. Van Keppel Company - Customer Case Study

The G.W. Van Keppel Company, a Kansas City-based equipment dealer with 17 locations across 10 states, needed to replace its outdated paper-based business software as it continued to expand. The company wanted a modern dealer management system to improve efficiency, reporting, and analytics, and turned to e-Emphasys ERP for support.

With e-Emphasys ERP and the eService Tech functionality, Van Keppel gained real-time scheduling, hour tracking, and digital write-ups across its service operations. The result was a 30% increase in service revenue, a 90% improvement in batch time, and a 10% increase in billable technician time, along with stronger profitability and much greater operational efficiency.

The G.W. Van Keppel Company

Brian Loderhose

Vice President of Product Support