Case Study: Linder Industrial Machinery boosts efficiency and revenue with e-Emphasys ERP

Linder Industrial Machinery Company - Customer Case Study

Linder Industrial Machinery Company, a large heavy equipment dealer with 17 locations across three states, was dealing with an outdated legacy system and multiple bolt-on applications that created “islands of information” and many manual processes. The company needed a more automated, integrated dealer management system to improve communication, speed response times, and support better customer service across its branches.

Linder implemented e-Emphasys ERP from e-Emphasys, a dealer management system built for the heavy equipment and rental industry. The solution improved visibility, automation, and reporting, helped the company complete implementation in just four months, and delivered measurable results including a 3.1% reduction in SG&A expenses, a 50% reduction in warranty receivables losses, a 74% reduction in uncollected parts COD shipments, and 32% revenue growth within the first year.

Linder Industrial Machinery Company

John Coughlin

President