Case Study: Great West Equipment improves efficiency and visibility with e-Emphasys ERP

Future-proofing Your Dealership by Leveraging e-Emphasys Service Management Solutions and Best Business Practices

Great West Equipment, a full-service heavy equipment dealership headquartered in British Columbia, Canada, had grown to 11 branches but was still relying on a legacy system from 2004 with limited reporting, poor data accuracy, and a need to better prepare for future technology demands and labor shortages. The company needed a modern ERP partner with deep heavy equipment industry expertise, 24/7 support, and strong integration capabilities, and chose e-Emphasys service management solutions.

e-Emphasys implemented a tailored ERP platform that fit Great West Equipment’s heavy equipment workflows and integrated with Volvo, helping deliver a smooth cut-over and easier transition. Since go-live, Great West has seen major efficiency gains, faster and more informed decision-making through a single source of truth, and meaningful time savings—such as monthly service contracts dropping from half a day to just 30 seconds each—along with expected cost savings and a rapid return on investment.

Great West Equipment

Paul Lawrence

Vice President of Parts & Services