Case Study: Titan Machinery improves customer support and operational efficiency with e-Emphasys

e-Emphasys Expands US Dealer Footprint With Addition of Titan Machinery

Titan Machinery, a leading U.S. dealer network for agricultural and construction equipment, needed a modern dealer management system to support its 74 locations, streamline operations, and give employees better tools to serve customers in a fast-evolving, connected equipment market. The company selected e-Emphasys and its Dealer Management Platform after reviewing options for functionality, technology, support, viability, vision, and cost.

e-Emphasys will provide Titan Machinery with an integrated platform featuring ERP/CRM, mobile sales and field service tools, equipment and inventory management, analytics, IoT/telematics support, and customer portals. The solution is designed to help Titan deploy quickly with minimal customization, improve customer service and operational efficiency, and better manage IT costs, though the case study does not cite specific quantitative results yet.

Titan Machinery

David Meyer

Chief Executive Officer