Case Study: See Tickets improves absence visibility and holiday management with e-days

Taking See Tickets absence management processes beyond paper & spreadsheets

See Tickets, a major ticket retailer and distributor for music, festival, sport, comedy, and theatre events, had relied on a manual paper-based absence process for 10 years. As the business grew, processing holiday requests became slow and difficult to manage, and the company needed better transparency into holiday calendars to improve team planning. To solve this, See Tickets turned to e-days for leave tracking and absence management.

e-days quickly arranged a demo and trial, and See Tickets found deployment simple thanks to hands-on support from the e-days team. The cloud-based system required no IT involvement and integrated with Outlook calendars, improving visibility and accountability across the organisation. With 110 e-days users, See Tickets gained better reporting, smoother holiday scheduling, and more rigorous absence management, helping reduce holiday bottlenecks and improving oversight of sickness absence and wellbeing.

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