Case Study: Water Treatment Product Manufacturer eliminates human error with e-bate

Full automation removes all human error and third-party data issues

Water Treatment Product Manufacturer, a global provider of water treatment products and services for heating and hot water systems, was struggling with complex rebate processing across multiple regions. Using spreadsheets and disconnected finance and Salesforce systems created delays, reporting gaps, and frequent human error, while inconsistent third-party purchase data and manual PDF/excel validation made claims and payments slow and error-prone.

The manufacturer selected e-bate to digitise and automate the rebate process using e-bate’s calculation engine and reporting platform. e-bate enabled real-time calculations with zero human error, automatic validation of incoming accrual and payment data, and clearer reporting across systems, helping the customer eliminate delays, reduce manual work, and make faster, more informed business decisions.