Case Study: Yellow.ai transforms enterprise customer support with Dyte

How Yellow.ai Transformed Enterprise Customer Support Experience with Dyte

Yellow.ai, an enterprise customer support platform, wanted to add live video consultations to its omnichannel experience. The team first tried building video chat in-house with an open-source WebRTC solution, but it took months to develop, suffered from high latency on international calls, and required significant engineering effort to maintain. To move faster and improve reliability, Yellow.ai turned to Dyte’s Live Video SDK.

With Dyte, Yellow.ai integrated live video in just 2 weeks using features like the UI Kit, webhooks, and recordings. The result was a smoother, more scalable experience for global enterprise customers, with robust streaming, responsive calls, and support for compliance needs in regulated industries like finance, pharma, education, and healthcare. Dyte helped Yellow.ai reduce development burden and deliver a more polished live video experience for its users.

Yellow.ai

Anik Das

Director of Engineering