Case Study: Luxair Cooker Hoods achieves a Shopify-native warranty and repair experience with Dyrect

Luxair Cooker Hoods cuts warranty operations costs by 30% with Dyrect

Luxair Cooker Hoods Limited, a premium British appliance brand, needed its post-purchase warranty and repair experience to match the quality of its products. Before using Dyrect, the company faced challenges with manual, fragmented processes for warranty registration and repair routing, which created friction for customers and increased support workload. Luxair required a Shopify-native solution to streamline these operations.

Dyrect provided a branded, Shopify-integrated platform for warranty registration and repair management. The solution included a customisable registration portal with QR code access, intelligent product identification, and automated routing for warranty and non-warranty repair requests. As a result, Luxair achieved a 30% average reduction in warranty operations costs, created a premium customer journey, and significantly reduced support overhead.

Luxair Cooker Hoods Limited