Case Study: Lacuna USA digitizes dealer warranty registration with Dyrect

Lacuna USA cuts warranty operations cost by 30% with Dyrect

Lacuna USA, a premium paint protection and window film brand, faced challenges with its manual, paper-based warranty registration process managed by its dealer network. This system was fragmented, leading to operational friction, difficulty for customers verifying coverage, and no central database for warranty records. To address this, Lacuna USA partnered with vendor Dyrect to digitize its warranty operations.

Dyrect implemented a comprehensive warranty platform for Lacuna USA that included a dealer portal for easy registration, automated digital certificate delivery to customers, and a self-service lookup widget on the Lacuna website. The solution integrated pre-printed warranty cards with a digital backend, creating a seamless experience for dealers, customers, and Lacuna's internal team. As a result, Dyrect helped Lacuna USA achieve a 30% average reduction in warranty operations costs while improving the overall customer experience.

Lacuna USA