Case Study: Greens Tapware unifies warranty and service operations with Dyrect

Greens Tapware reduces warranty operations costs by 30% with Dyrect

Greens Tapware, a leading Australian tapware and bathroom fixtures brand, faced challenges with its fragmented warranty operations. Their processes for registrations, merchant claims, and ERP data were disconnected, creating inefficiencies and a poor customer experience. They needed a unified platform to serve customers, merchants, and internal teams, leading them to partner with vendor Dyrect and implement its Warranty and Service Management platform.

Dyrect delivered a complete solution that included branded customer and merchant portals, integrated service repair workflows, and a four-point synchronization with Greens' Acreedo ERP system. This connected all warranty operations into a single dashboard, resulting in a 30% average reduction in warranty operations costs and eliminating manual data reconciliation for Greens Tapware.

Greens Tapware