Case Study: Diggs Pet cuts warranty costs by 30% with Dyrect

Diggs Pet cuts warranty costs by 30% in 6 months with Dyrect

Diggs Pet, a premium pet products brand, faced significant challenges in managing its warranty process across multiple disconnected systems, including Zendesk, email, and spreadsheets. This fragmented approach caused inefficiencies for the vendor, Dyrect, as agents spent excessive time verifying claims and lacked visibility into product issues, creating a poor experience for customers who purchased through various channels.

By implementing Dyrect's platform, which includes Claims Management and Repair & Service Tracking modules, Diggs Pet consolidated its warranty workflow into a single system. The solution enabled streamlined product registration, a branded claims portal, and integrated resolution tracking. As a result, Dyrect helped Diggs Pet process over 66,000 registrations and 1,000 claims in six months, achieving a 30% reduction in warranty operations costs and gaining valuable product intelligence from categorized claim data.

Diggs Pet