Case Study: Michael W Halsall Solicitors achieves real-time KPI monitoring and fewer data errors with Dynistics' Active Dashboards

Michael Halsall Solicitors - Customer Case Study

Michael W Halsall Solicitors, a UK specialist in personal injury litigation serving major insurers, needed to deliver monthly management reports showing performance against client KPIs. Because data entered by over thirty fee-earners was only validated at month end, errors were discovered too late and managers had just a few days to correct and reissue reports, diverting chargeable time and leaving the firm with only a single performance snapshot each month.

Dynistics implemented Active Dashboards, integrating quickly with Halsall’s Proclaim system and displaying real-time KPI charts in a standard browser. This let managers and fee-earners spot and correct data errors as they occur, monitor trends and workloads continuously, and reassign cases to remove bottlenecks—resulting in improved client satisfaction, better business performance, increased fee-earner revenue and substantially reduced month-end correction time.

Michael Halsall Solicitors

Stephen Taylor

Michael Halsall Solicitors