Case Study: Western Governors University accelerates incident resolution and improves the student experience with Dynatrace

Western Governors University cuts incident resolution from days to hours with Dynatrace

Western Governors University, a leading US nonprofit education institution, faced significant operational complexity and a lack of visibility as its digital ecosystem grew rapidly alongside a 20% year-over-year increase in student enrollment. Their existing application performance monitoring tool could not pinpoint where problems were occurring, hindering their ability to manage the technology landscape and ensure a seamless student experience. To overcome this, WGU selected the Dynatrace observability platform.

By implementing Dynatrace, WGU gained real-time observability and AI-powered insights across its AWS environment. The solution, enhanced with the AWS DevOps Agent, automated investigations and root cause analysis. This reduced mean time to resolution from days to hours; one specific incident was resolved 77% faster. Dynatrace provided the unified visibility needed to identify student friction points, improve service reliability, and support the university's ambitions for AI-driven operations.

Western Governors University