Case Study: Virgin Money achieves rapid AI-powered observability and faster troubleshooting with Dynatrace

Virgin Money banks on AI-assistance to improve operations

Virgin Money, a UK financial services group serving over 32 million customers with around 3,000 employees, struggled with fragmented monitoring: a small team supporting many systems relied on multiple tools and manual processes, causing them to react to issues only after customers were affected and consuming significant time and resources.

By deploying Dynatrace’s OneAgent and AI-powered observability, Virgin Money achieved automatic, end-to-end instrumentation across its environment in two days, creating a single source of truth for full-stack monitoring. The platform’s intelligent root-cause analysis removed manual troubleshooting, saved hours of team time, and improved cross-team collaboration, enabling faster, more proactive optimization of customer journeys.

Virgin Money

Andy Lofthouse

Senior Analyst