Case Study: United Airlines achieves 75% fewer major incidents with Dynatrace

United Airlines reduces major incidents by 75% with Dynatrace

United Airlines, a major airline with a vast and complex technology ecosystem, faced challenges in maintaining operational reliability across its mix of modern cloud services and legacy systems. They needed a unified view to quickly understand and prioritize issues impacting their mission-critical services and customers. To address this, they implemented the Dynatrace observability platform.

By consolidating monitoring onto Dynatrace, United Airlines gained a single source of truth across its environment. The solution provided by Dynatrace enabled them to connect digital performance to business outcomes, leading to a 75% reduction in major incidents and a 30% improvement in mean time to resolution. This contributed to their highest-ever reliability and customer satisfaction scores.

United Airlines