Case Study: U-Haul achieves automatic, AI-powered observability and faster issue resolution with Dynatrace

U-Haul gets on the road to automatic and intelligent observability with Dynatrace

U-Haul, the world's largest DIY moving and storage rental company operating across the U.S. and Canada, faced fragmented monitoring that left blind spots across its critical applications. The team struggled to quickly pinpoint customer-facing issues and needed a cloud-native observability solution that could scale with its growing, software-driven business.

By adopting Dynatrace’s full‑stack, AI-powered platform, U-Haul consolidated multiple tools into a single system with automatic discovery, precise root-cause analysis, and automation. The result was faster time to value, fewer war rooms, proactive issue resolution, improved operational efficiency, and clearer data to drive strategic IT decisions that enhance customer experience and the bottom line.

U-Haul

Mike Shanko

Head of Infrastructure and Infrastructure Security