Case Study: Travis Perkins achieves two‑thirds reduction in website downtime and 75% faster MTTR with Dynatrace

Travis Perkins plc slashes website downtime by over two-thirds with Dynatrace

Travis Perkins plc, a leading UK supplier to construction and home‑improvement markets that expanded into B2C with the Wickes acquisition, brought its SAP Hybris e‑commerce platform in‑house and quickly ran into performance and reliability problems. With high traffic volumes, frequent outages and no granular monitoring, the IT team was reactive and struggled to diagnose issues, harming customer experience and limiting innovation.

Dynatrace’s SaaS platform was deployed rapidly to provide deep application visibility, AI‑driven root‑cause analysis and automation, enabling the team to detect and remediate issues before users were affected. The result: mean time to resolve fell by 75% and website downtime dropped by two‑thirds, while the organization gains faster delivery cycles, better user experience insights and stronger support for a DevOps-driven delivery model.

Travis Perkins

Abdul Al Tayib

E-Commerce Operations Team Leader