Case Study: Temenos achieves AI-driven observability and accelerated innovation with Dynatrace

Temenos creates better banking experiences with AI-assistance from Dynatrace

Temenos, a leading banking‑software provider used by over 3,000 banks worldwide, faced increasing complexity as its popular SaaS offering ran across a hybrid multicloud estate (Azure, AWS and on‑prem). Rapidly changing containers and microservices created observability blind spots that legacy and DIY monitoring couldn’t keep up with, slowing delivery of new SaaS functionality and risking suboptimal digital experiences for its banking customers.

Temenos chose Dynatrace for automatic, AI‑assisted observability — continuous discovery, instrumentation and topology mapping across its distributed cloud‑native environment. Dynatrace’s Davis engine prioritizes alerts by business impact and provides precise root‑cause insights, removing manual toil, eliminating blind spots and freeing teams to accelerate innovation, improve customer experiences and deliver faster time to value.

Temenos

Andrew Reeves

Managing Director